Shipping policy
SHIPPING POLICY
Where we ship Soul Flame Fragrances ships within New Zealand only.
Order processing Orders are processed and dispatched Monday to Friday, excluding New Zealand public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery timeframes We ship via NZ Post. The following are estimated delivery timeframes from the date of dispatch:
- North Island to North Island — 1–3 business days
- North Island to South Island (or vice versa) — 2–4 business days
- Rural delivery — please allow an additional 1–2 business days
Delivery timeframes are estimates only and may vary due to circumstances outside our control, including NZ Post delays, weather events, or high volume periods.
Shipping rates Standard shipping rates apply at checkout based on your location and order weight.
Free shipping We offer free standard shipping on all New Zealand orders over $150 NZD. This will be automatically applied at checkout.
Tracking Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details via NZ Post.
Damaged or lost parcels If your order arrives damaged or is lost in transit, please contact us at your earliest opportunity at SoulFlameTeam@outlook.com and we will work with NZ Post to resolve the issue as quickly as possible.
Soul Flame Fragrances is not responsible for delays caused by NZ Post or for parcels that are lost or damaged after confirmed delivery.